Lobby HoursMonday-Friday 8:00 AM – 5:00 PM
Headquarters2323 Mariposa St, Fresno, CA 93721

Emergency Services Dispatcher

JOB DESCRIPTION

The backbone of any patrol shift is hands down the Emergency Services Dispatcher. Our Dispatch Center is state of the art in proving 9-1-1 emergency services to the community of Fresno.

Working with Axon, we have developed an intuitive Computer Aid Dispatch (CAD) program to link the citizens who call for assistance to the officers in the field who are there to help. This is a fast-paced working environment that will provide a fulfilling experience.

With a full retirement system, medical benefits, and competitive compensation you have everything you need to provide your family with a secure present and the future. Come join us now at the Fresno Police Department.

The process is lengthy because we look for only the best.

APPLICATION PROCESS

Once the application is accepted and minimum qualifications met watch your email for additional instructions. You may get an email from a “@fresno.gov” email address so be sure to check your spam folder frequently. This is how you will be notified of additional steps in the application process. Be as thorough, responsive, and correct as possible to increase your chances of advancing to the next step. 

You will be sent the information on the online typing examination. You must receive a passing score to move on to the oral interview. 

Must type a net rate of 40 words per minute on a computer keyboard.

The applicant will be interviewed to determine his/her qualifications. If successful, the applicant will be placed on an eligibility list by ranking based on interview score. 

The applicant will be given a Personal History Statement (PHS) and a list of required documents that will need to be gathered. The applicant should fill out the PHS as completely as possible. Do not leave information off of the PHS. It is important you begin to gather all required documents immediately. 

A thorough polygraph or Computer Voice Stress Analysis will be conducted. Honesty is key to success during this step in the process 

Upon completion of the background investigation, a report is prepared and given to the administrative lieutenant for review for evaluation of the candidate’s interpersonal skills, oral communication skills, qualifications and preparedness throughout the process thus far. Upon review and approval by the Command Staff, the candidate will be given a conditional job offer. 

After passing the above steps you will be given a date to start employment.

INTEGRITY

PROFESSIONALISM

COMMUNICATION SKILLS

GOOD JUDGMENT

COURAGE

SELF-MOTIVATION

JOB KNOWLEDGE

DISCRETIONARY DECISION MAKING

ENTHUSIASM

TEAM PLAYER

The best advice we can give to prospective law enforcement employees is right here...

PREPARING FOR A LAW ENFORCEMENT CAREER

DRUGS

DRUGS

Don’t do drugs and don’t associate with others who use illegal drugs! – When asked about past drug use BE HONEST!

DRIVING

DRIVING

Applicants are disqualified for too many tickets, accidents, and license suspensions. In addition, make sure you are properly insured.

FITNESS

FITNESS

Make sure you maintain a healthy diet and exercise regularly. Your life or somebody else’s life may depend on it!

BILLS

BILLS

The way you manage your personal finances assists the department in determining your level of responsibility and maturity.

HONESTY

HONESTY

A lot of applicants are disqualified for lying or for integrity issues. Tell the truth no matter how embarrassed you are about your past mistakes. Remember all applicants are administered a polygraph examination during the hiring process!

WRITING

WRITING

Strong writing skills are very important for a successful career in law enforcement. Applicants are not selected for poor grammar, punctuation, and spelling.

ONLINE

ONLINE

Remember what you post on the internet represents who you are. What kind of impression are you making?

PERFORMANCE

PERFORMANCE

Your employment history is very important. Make sure you develop and maintain a strong work ethic. Don’t call in sick if you are not sick, give two week’s notice if you resign from a position and report to work on time with a great attitude!

IMPRESSIONS

IMPRESSIONS

We need applicants who believe in themselves. Be assertive, self-confident, outgoing, compassionate and learn to communicate well with a wide variety of people.

INTEGRITY

INTEGRITY

Don’t let your friends or co-workers pressure you into compromising your values or integrity. Remember integrity is “What you do when nobody is looking!``

PLEASE READ

The Fresno Police Department Recruiting team is devoted to finding people who are driven to serve the community of Fresno in every capacity. The City of Fresno has a rich and diverse culture, and we are only looking for those individuals willing to wear our badge, serve our community, uphold our values and add to the ever-growing team we are building here. Follow your passion, find your future, and join us at the Fresno Police Department.

Desired Qualifications

Most of the progressive agencies in California place a high value on a college education. An AA is a good start, but you should always consider higher education. The choice of a major is not nearly as important as the college experience itself.

A track record as a dependable & reliable employee is just as important as education. The best predictor of future behavior is past performance. Positive job references from a reputable employer are extremely important. Any consistent employment is helpful, however, jobs which emphasize public contact, interpersonal communications, dependability, and responsibility are the most important.

Make an ongoing effort to learn about law enforcement. Most agencies have part-time positions. They may be cadets, community service officers, police aides, public safety aides, etc. All provide exposure to the law enforcement environment. Agencies also have volunteer programs that can provide similar exposure and may also lead to employment opportunities.

Start now on an ongoing physical fitness program, since you will need to be in good physical condition to successfully compete for employment and complete a police academy.

Realize that any poor choices you make, especially as an adult, could jeopardize a future law enforcement career. While perfection is not expected or required, drug use, theft, dishonesty and poor judgment end many careers before they get started.

Above all, successful law enforcement applicants tend to be those who have balance in their lives. All of the above factors are important and the development of one to the exclusion of the others will probably frustrate your career efforts.

DISQUALIFICATIONS

  • Incomplete, false, or illegible Personal History Statement
  • Falsification and/or omission of any requested information
  • Rude, belligerent, or otherwise unacceptable behavior towards staff
  • Untruthfulness to staff
  • Knowingly remaining in a place where illegal drugs were used/sold
  • Prior arrests and convictions
  • Felony probation/parole
  • DUI conviction(s)
  • License suspension(s)
  • Traffic accident(s)/citations(s)
  • Poor employment or education history/performance (i.e. continual firing, poor grades/performance reviews)
  • Financial concerns (i.e. bankruptcies/collection accounts/failure to pay child support, etc.)
  • Continued responses indicating deception on questions asked
  • Failure to appear for the exam without notification or refusal to complete the exam
  • Attempts to defeat the machine (i.e., holding breath, hyperventilating, or taking drugs/alcohol before testing)
  • Withholding information from polygraph examiner
  • Admissions to conduct deemed unacceptable by Department or POST standards
  • Information uncovered by examiner which deviates from information provided to background investigator
  • Failure to meet the standards as determined by the department psychologist (written and oral interview)
  • Failure to meet the standards for the position as determined by the department physician

APPLY TODAY TO JOIN THE FRESNO PD

So what do you think? Can you meet our requirements and expectations?

COME BE A PART OF FRESNO's FINEST, AND THE PRIDE OF THE VALLEY.

Copyright © 2024 by City of Fresno. All rights reserved.

Lobby HoursMonday-Friday 8:00 AM – 5:00 PM
Headquarters2323 Mariposa St, Fresno, CA 93721